Amy's Baking Company was owned by husband and wife Samy and Amy Bouzaglo. One of the most notorious episodes in Kitchen Nightmares history, Samy and Amy were unable to handle criticism and would constantly get into shouting matches with customers who complained over the food but were forced out the restaurant.

Gordon deems the restaurant a lost cause due to all the conflicts within it and his belief Samy and Amy won't stick to any changes he makes, so for the first time in the series, he walks away from a restaurant without helping it thrive.